United Airlines, Inc. , commonly called United , is the leading US airline headquartered in Chicago, Illinois. It is the third largest airline in the world when measured by revenue, after American Airlines and Delta Air Lines. United operates a large network of domestic and international routes, with a wide presence in the Asia-Pacific region. United is a founding member of Star Alliance, the world's largest airline alliance with a total of 28 member airlines. Regional services are operated by independent carriers with United Express brands. Its main competitors are American Airlines, Delta Air Lines, Alaska Airlines and Southwest Airlines.
United was founded by the merger of several airlines in the late 1920s, the oldest being Varney Air Lines, founded in 1926.
United has nine hubs, with Chicago-O'Hare being the largest in terms of both passengers being brought (16.8 million in 2016) and the number of departures (181,488 in 2016). United operates a maintenance base in Cleveland and Orlando.
The company employs over 86,000 people while maintaining its headquarters in Chicago's Willis Tower. Through its parent company, United Continental Holdings, the company is publicly traded under the NYSE: Ã, UAL with a market capitalization of over US $ 21 billion as of January 2018.
Video United Airlines
Histori
United traces its roots to Varney Air Lines (VAL), founded Walter Varney in 1926 in Boise, Idaho. Continental Airlines is the successor to Speed ​​Lanes, which Varney had founded in 1932 and whose name changed to Varney Speed ​​Lines in 1934. VAL flew the first private airmail flight in the US on the 6th April 1926.
In 1927, William Boeing founded Boeing Air Transport to operate an air mail route under contract with the US Post Office Department. In 1929, Boeing merged its company with Pratt & amp; Whitney formed United Aircraft and Transport Corporation (UATC) which then began buying, within just 28 months, Pacific Air Transport, Stout Air Services, VAL, and National Air Transport, as well as many equipment manufacturers at the same time. time. On March 28, 1931, UATC formed United Air Lines, Inc. as the parent company for its airline subsidiary.
In 1933, United began operating the Boeing 247 aircraft. It was capable of flying across the continental route within 20 hours, making it approximately 50 percent faster than its predecessor and reducing flight times by 33 percent. Following the release of the Air Mail Act in 1934, which banned the general ownership of aircraft manufacturers and airlines, the UATC was damaged. All manufacturing interests east of Mississippi became United Aircraft (United Technologies of the future), while all manufacturing interests in western Mississippi became a revived Boeing Aircraft Company. The interests of UATC airlines are folded into a single airline, United Air Lines.
After World War II, United gained from an explosion in customer demand for air travel, with revenue per passenger-mile jumping five-fold in the 1950s, and sustained growth occurred over the next two decades. From 1953 to 1970 United offered "special men" flights that prohibit children and women (with the exception of two female flight attendants per flight). Passengers are allowed to smoke and are offered free cigars and drinks, and steak dinners.
In 1954, United Airlines became the first airline to purchase flight simulators that had visual, sound, and motion cues for pilot training. Purchased for US $ 3 million (1954) from Curtiss-Wright, this is the first of the current modern flight simulators for pilot training of commercial passenger aircraft.
United joined Capital Airlines in 1961, which helped United regain its position as the "number one airline" in the US. In 1968, United Airlines became a subsidiary of UAL Corporation. The Union experienced several periods of labor unrest during the 1970s, and the 1978 Airline Deregulation Act forced United to lower its operations to remain profitable.
In 1982, United became the first airline to operate Boeing 767, taking delivery of 767-200 on August 19. In May 1985, the airline suffered a 29-day strike on the proposed "B-scale" pilot rate.
In 1985, United expanded dramatically by purchasing the entire Pacific Division of Pan Am, giving it the premier Asian hub at Tokyo's Narita International Airport, and in 1991 purchased a route to Heathrow Airport from a sick Pan Am. making it one of two US operators allowed exclusive access to Heathrow under Bermuda II until the "open sky" came into force in 2008 (American Airlines was the other, after which purchased the Heathrow TWA landing slot). After the Gulf War and increased competition from low-cost airlines caused losses in 1991 and 1992. In 1994, pilots, engineers, baggage holders, and non-contract employees United agreed with the Employee Stock Ownership Plan (ESOP), earned 55 percent share of the company in exchange for 15-25 percent salary concessions. This makes the airline the world's largest employee-owned company. United also launched a low-cost Shuttle subsidiary by United in 1994, which is a high-frequency, west coast-based operator that remained in operation until 2001.
In 1995, United became the first airline to introduce Boeing 777 in commercial services. In 1997, United established a Star Alliance airline partnership. In May 2000, United announced plans to acquire US Airways of US $ 11.6 billion, but withdrew its offer in July 2001 before the US Justice Department banned mergers for antitrust reasons because of the widespread denial of unions, customers and political leaders. May 2000 also sees a contract dispute between United and its pilot union on payroll cuts and concessions to fund the ESOP and overtime work, causing the cancellation of summer flights until a salary increase is approved.
During the September 11, 2001 attacks, two of the four planes hijacked and crashed by al-Qaeda members were United aircraft. United Airlines Flight 175 was flown to the tower of the World Trade Center south. United Airlines Flight 93 crashed in a field in Pennsylvania after passengers fought back behind the hijackers. The decline in the aviation industry is the result. Economic troubles, soaring oil prices, and higher labor costs led United to lose $ 2.14 billion in 2001. That same year United filed for a $ 1.5 billion loan guarantee from the Stabilization Agency Federal air transport established behind the September 11 attacks. United filed for Chapter 11 bankruptcy protection on December 9, 2002. United then embezzled thousands of workers, closed the US city ticket office, canceled some existing and planned routes, reduced operations in Miami, and closed several maintenance bases. The Company also negotiates termination of employment with employees, suppliers and contractors. Contract termination agreement with United Express carriers Atlantic Coast Airlines and Air Wisconsin. In 2005, United canceled its retirement package in the largest form of default in US corporate history. On September 7, 2005, United announced that it had raised US $ 3 billion in financing to get out of bankruptcy and submit a Reorganization Plan. United emerged from bankruptcy on February 1, 2006.
In 2004, United launched a low-cost airline called Ted and premium p.s. coast-to-coast service on a reconfigured Boeing 757 aircraft. On June 4, 2008, United announced the closure of the Ted unit and reconfigured the subsidiary's plane to return to its primary configuration.
At the end of 2006, Continental Airlines and United held an initial merger discussion. On April 16, 2010, the discussion continued. The board of directors of Continental and UAL Corporation agreed on May 2, 2010, to combine operations, depending on shareholders and regulatory approvals. While United will be a living airline, the combined airline will adopt the Continental logo and livery. Chief Executive Officer Continental (CEO) Jeff Smisek will lead the new company. The merger was approved by the European Commission in July 2010 and by the US Department of Justice on August 27, 2010. On September 17, 2010, United's shareholders approved the merger. On October 1, 2010, UAL Company changed its name to United Continental Holdings, Inc. The operators plan to begin incorporating their operations in 2011. The combined airline commenced operations under a single air carrier certificate from the Federal Aviation Administration on November 30, 2011. On March 3, 2012, United and Continental incorporated a passenger service system, a frequent-flier program , and their website, which virtually eliminates the Continental brand with the exception of logos.
In October 2015, United appointed Brett J. Hart as acting CEO, four days after CEO Oscar Munoz suffered a heart attack.
Maps United Airlines
Corporate identity
Original brand image
The pre-merged British logo, commonly nicknamed "tulips", was developed in the early 1970s after the airline commissioned designer Saul Bass to develop a brand new image. The logo represents the airline's monogram as well as the modern version of the airline shield logo that had been adopted in the 1930s, but was not used in the late 1960s. Such as ribbon rendering is also said to symbolize flight movement.
The marketing theme
United's initial slogan, "The Main Line Airway", emphasizes the sign of the New York-Chicago-San Francisco route, and was replaced in 1965 with "Fly the Friendly Skies". The tagline "friendly sky" was used until 1996 in its first iteration. The "It's time to fly" slogan was created in 2004. After the merger of United and Continental in October 2010, the slogan changed to "Let's fly together" until September 2013. On September 20, 2013, United announced the return of "Fly slogan in advertising campaign Friendly to start the next day The slogan will be accompanied by George Gershwin 1924's "Rhapsody in Blue" as the theme song, and the voiceover provided by Matt Damon.
Unified licensed theme song, "Rhapsody in Blue", from Gershwin real for US $ 500,000 (equivalent to $ 2,150,292 in 2017) in 1976. "Rhapsody" will enter the public domain in 2000, but Sonny The Bono Copyright Renewal Rights Act of 1998 extends its copyright in 20 years. United announced that they will continue to use "Rhapsody in Blue" as the theme song after the merger with Continental.
Sponsor
United sponsors six of Chicago's top seven professional sports teams: Chicago Bears, Chicago Blackhawks, Chicago Bulls, Chicago Fire Soccer Club, Chicago Sky, and Chicago White Sox. His sponsorship of the Chicago Cubs ended in 2015.
United is the official airline of the New York Giants. Through a merger with Continental Airlines, United became the official airline of Brooklyn Nets, Buffalo Bills, Indians Cleveland, Cleveland Browns, Golden State Warriors, Los Angeles Angels, Los Angeles Rams, New York Giants, and Denver Broncos. United also sponsored the New Jersey Devils, the Houston Dynamo, Houston Texans, and the Houston Astros. United is a sponsor of New York Road Runners, including New York City Half Marathon. United is also the official airline of the United States Olympic Team.
In January 2018, United and the University of Southern California announced a 16-year, $ 69 million contract to change the historic name of the Los Angeles Memorial Coliseum to "United Airlines Memorial Coliseum" starting in August 2019. During this 2028 Summer Olympics the real name will be used.
Company affairs
Headquarters
In 2007, United moved its headquarters and 350 top executives from Elk Grove Township, a Chicago suburb, to 77 West Wacker Drive in the Chicago Loop after receiving a $ 5.5 million incentive in Chicago City. The Elk Grove campus became the center of operations after several United offices in the Chicago suburbs were consolidated there.
In 2010, United received a $ 35 million Chicago-City offer in incentives, including a $ 10 million grant, for United to move its remaining 2,500 employees from Elk Grove Township to Willis Tower (formerly the Sears Tower) at the Chicago Loop. On May 31, 2012, United opened its center of operations, which occupies twelve floors of the Willis Tower.
Other facilities
The former Elk Grove Township campus campus is gradually annexed to the Village of Mount Prospect, and serves as an IT operations facility, with a 172,000 square foot (16,000 m 2 ) data center built in 2013. United retain attendance large in downtown Houston, after hiring 225,000 sqÃ, ft (20,900m 2 ) space (seven floors) for occupancy by the end of 2017.
United has training facilities for its flight crew in Denver and Houston, San Francisco's major aircraft maintenance centers, and call centers in Houston and Chicago.
United previously had the Waikiki Seaside Hotel in Honolulu, Hawaii used by flight crews until it was sold in February 2012.
Environmental efforts
Because more than 98 percent of United Nations greenhouse gas emissions come from jet fuel, its environmental strategy focuses on operational fuel efficiency initiatives and investments in sustainable, low-carbon alternative fuels.
On August 23, 2011, United Continental Holdings, Inc. announced the conversion to a paperless flight deck, and projected that by the end of this year 11,000 iPads will be deployed to all United and Continental pilots. Each iPad, which weighs less than 1.5 pounds (0.68 kg), will replace about 38 pounds (17 kg) of paper operating manuals, navigation charts, reference books, flight checklists, notebooks and weather information. Green benefits include reduced paper use, printing, and fuel consumption.
On November 7, 2011, United flew the world's first commercial aviation flight on biofuel derived from microbes. The plane was triggered by Solajet 40 percent, which is a renewable jet fuel derived from Solazyme algae, and 60 percent of jet fuel derived from petroleum. The flight is operated by the Boeing 737-800 Eco-Skies aircraft from Houston to Chicago-O'Hare.
On January 15, 2013, Aviation Partners Boeing (APB), a joint venture between Aviation Partners Inc. and Boeing, announced that United had agreed to replace Blended Winglets on Boeing Next Generation 737 aircraft with Scabitar Winglet (SSW) APB, significantly reducing the obstacles. Once SSW is installed, it is estimated that APB's winglet technology will save United over $ 250 million annually in fuel costs.
On June 30, 2015, United invested US $ 30 million in Fulcrum BioEnergy, an alternative fuel company. The Fulcrum alternative fuel is produced through clean and efficient thermochemical processes and reduces lifecycle carbon emissions by more than 80 percent. As part of its investment, United will work with Fulcrum to develop up to five alternative fuel plants near its US hub. The refinery will produce up to 180 million gallons of sustainable alternative aviation fuel per year, and United will have the opportunity to purchase at least 90 million gallons per year for a minimum of 10 years, making it the largest alternative aviation fuel commitment to date.
On March 11, 2016, United became the first airline in the world to fly the commercial scale of fuel continuously, obtained from AltAir Fuels. These fuels are produced from sustainable feedstocks such as non-edible natural oils and agricultural wastes, and are expected to deliver carbon dioxide emissions of more than 60 percent on a lifetime basis when compared to traditional jet fuel. United has agreed to purchase up to 15 million gallons of sustainable alternative fuels from AltAir Fuels for use in Los Angeles over a three-year period.
In 2016, United began to partner with Clean the World to reuse goods from premium-class comfort equipment of international airlines and donate hygiene products to those in great need. Clean the World provides hygiene and soap education to promote hand washing, which helps prevent hygiene-related deaths. During the first year of this partnership, United are expected to divert 60,000 pounds (27,200 material) that should be disposed of in landfills.
In 2017 United initiated a partnership with Audubon International to protect birds of prey - including eagles, osprey and owls - inside and around New York airport airports and resettle predatory birds in appropriate golf course habitats where species are more likely to flourish.
Labor
All United Airlines pilots are represented by the Air Line Pilots Association. The new Collective Bargaining Agreement has been ratified by a majority of United/Continental pilots on December 15, 2012, which crashed into a clause prohibiting Continental from regional jet flying outsourcing with 70 or more passenger seats.
Animal transport
In 2013, following pressure from PETA, United announced that it would no longer transport monkeys to the laboratory. United is the last North American passenger carrier to transport these animals to the laboratory. United flies more animals and has longer flight stages than any other US carrier, and accounts for one-third of the deaths of US airline animals between 2012 and 2017.
Effective March 20, 2018, the PetSafe program is suspended without new orders for cargo transport of accepted pets. This was after United announced plans to tag carrier operators in passenger cabins with bright labels and laws introduced in the United States and United States Senate Representatives Council which prohibited the placement of pets in the compartment above. This was in response to the death of the dog after the passenger placed it in the compartment above following the flight attendant's instructions, but the flight attendant denied knowing that the luggage contained a dog.
Cyber ​​Security â € <â € <
Americans provide airline miles as a "gift bug" for hackers who can identify loopholes in the web operator's security. Two hackers each were rewarded with 1 million miles of air travel on July 15, 2015. This cyber security program was announced a few weeks before the company experienced two software interruptions. The first incident delayed 150 United flights on June 2 because of problems with its flight delivery system. Six days later, United's reservation system delayed flights by not allowing passengers to check in. In addition to the "bug bounty" program, United said it will test the system internally and involve cyber security companies.
Hubs
Current hub
United operates to 235 destinations and 138 international destinations in 60 countries in Asia, America, Europe and Oceania. United's domestic route network operates from seven hubs. United also has an international hub in Guam. Scheduled operator service to Africa has been discontinued since June 30, 2016.
Afrika
United inaugurated service to Accra, Ghana on June 20, 2010, became the first African destination in the world. The service was extended to Lagos, Nigeria on December 12, 2010, with nonstop service starting on November 16, 2011, and ending on December 18, 2011. United suspended service to Accra on July 3, 2012. United's remaining services to Africa, between Houston and Lagos , ends on June 30, 2016.
Asia
In 1988, bilateral (though non-reciprocal) agreements with Japan were changed to allow additional routes between the two countries. The United app to fly from Chicago-O'Hare to Tokyo-Narita was then approved. On October 18, 2013, United filed an application with the US Department of Transport (USDOT) to fly from San Francisco to Tokyo Haneda Airport; the airline launched flights in October 2014. On February 28, 2014, the USDOT gave preliminary approval for the San Francisco-Tokyo-Haneda airline route, which was launched on October 26, 2014.
United has nonstop flights to Hong Kong and to Beijing, Chengdu and Shanghai in mainland China from its centers in Chicago, Los Angeles, Newark, San Francisco and Washington, DC On May 20, 2011, the airline was authorized to operate between Los Angeles and Shanghai. On June 9, 2014, the airline introduced a nonstop service between Chengdu and San Francisco, operated by Boeing 787 aircraft. From May 8, 2016 to December 9, 2017, United offered a nonstop seasonal service between Xi'an and San Francisco. It was canceled due to low demand.
On January 29, 2016, United introduced a daily non-stop service between San Francisco and Singapore, operated by Boeing 787 aircraft. United was the first US airline to offer non-stop flights between the US and Southeast Asia. This is the longest flight operated by a US carrier. The pre-existing United Services between Singapore and Tokyo-Narita are discontinued.
United also operates one daily flight each from Newark to Mumbai and Delhi.
Oceania
United has services to Sydney and Melbourne, Australia, both with daily flights from Los Angeles and daily flights to Sydney from San Francisco. United also launched service to Auckland, New Zealand from San Francisco on July 1, 2016.
On January 18, 2018, United started a daily service between Houston and Sydney on Boeing 787-9 aircraft.
United has an "island hopper" service that operates as Flight 154 and 155. It operates between Guam and Honolulu, with intermediate stops in Majuro, Kwajalein (stop refueling), Kosrae (twice weekly only), Pohnpei, and Chuuk. A Boeing 737-800 is used to operate on this service.
Europe
In May 2016, United served 27 cities in western, southern and northern Europe with annual or seasonal flights, mostly from Newark, Chicago-O'Hare or Washington-Dulles. The countries with the most airports served are the UK and Germany, with four goals respectively. Service to Copenhagen, Denmark was suspended in September 2012. Until 2016, United serves seven destinations in the United Kingdom, but services to Newcastle were suspended in September 2016, followed by Belfast in January 2017, and Birmingham in October 2017.
Middle East
United offers services to Tel Aviv from Newark and San Francisco. United previously launched services to Kuwait City via Bahrain on April 18, 2010 and Doha via Dubai on May 1, 2012. Services to Bahrain, Kuwait City, Doha and Dubai were terminated due to competition from Middle East airlines.
Domestic
During the winter, United increases flights to regional airports serving ski resorts, such as Aspen, Bozeman, Jackson Hole, and Montrose, which is a lucrative dining spot in its center in Denver. With over 300 weekly flights to the regional ski city airport, United has three nearby competitor ski services, Delta.
United asked for a slot exchange in New York-JFK and New York-Newark (EWR) by providing Delta 24 JFK slots in return for 24 EWR Delta slots. This is a direct result of the pxc step of the American continent. flight from JFK to EWR around the same time. However, this will strengthen United's monopoly on the EWR beyond the current 73%, and face close scrutiny. In November 2015, the US DOJ sued UAL and AMD to block the exchange of slots.
In October 2016, United codeshared with the following airlines:
Longest non-stop flight
On June 1, 2016, United launched a nonstop flight between San Francisco and Singapore. On June 1, 2017, United announced a nonstop service in Los Angeles/Singapore. On September 7, 2017, United announced that it would start an endless daily service between Houston and Sydney on January 18, 2018. With this addition, United flies three longest flights by US airlines. All of these routes are operated with Boeing 787-9s.
Fleet
In May 2018, the United fleet consisted of the following aircraft:
On July 20, 2011, American Airlines announced orders for 460 narrowbody jets, including 260 Airbus A320s. The order broke Boeing's monopoly with the airline and forced Boeing into a 737 MAX re-engine. This sale includes the Most Preferred Customer Clause, which requires Airbus to return the money to America of any difference between the price paid by the United States and the lower price paid by United or other airlines. This perpetuates United has a Boeing-skewed fleet.
On September 22, 2012, United became the first American airline to take delivery of Boeing 787 aircraft. United is also a North American launch customer for Boeing 787-9 and 787-10 aircraft, which is a stretch version of the 787-8 base model.
In May 2018, United plans to replace 50 Boeing 767s in a potential deal worth $ 14 billion at list price, and is in talks with Airbus offering A330neo, and Boeing 787. United operates 127 757 and 767 (77 757 and 50 767s ), the second largest combined fleet after Delta Air Lines with 206 (127 757s and 79 767s) and both should replace them, such as America to a lesser extent: they can be replaced by 737 MAX 10s, A321neos, Boeing NMA, 787-8 or A330-800neos.
History of the fleet
Cabin
United Polaris first class service
On December 1, 2016, United Polaris first class service replaced "United Global First" on international flights using Boeing 777-200 and 767-300 aircraft. The updated first-class seats, manufactured by Zodiac Seats AS, are identical to the airline's newest business class seats.
United will end first class service on all Boeing 777-200ER international flights departing on/after 20 June 2018, even on aircraft equipped with first class cabins. United has ended its first class on Boeing 767-300ER flights.
United Polaris Business
United Polaris Business is offered in all wide-bodied aircraft, as well as all Boeing 757-200. United Polaris Business passengers check in at a separate counter and can use priority security checks if available. On international flights, in-flight services include pre-departure drinks, table linens and multi-course meals designed in partnership with chefs affiliated with Charlie Trotter through the airline's partnership with Project Trotter. Passengers are also given priority by boarding and baggage handling and access to United Polaris Lounge if available, as well as the waiting room of United Club and partner airlines when traveling on international routes. All Polaris Business seats are leaning 180 degrees into a flat and full bed. On Boeing 777-200ER and Boeing 767-300ER aircraft are selected, seats alternately facing forward and back. On Boeing 787, Boeing 767-400, Boeing 757-200 and Boeing 767-300ER and Boeing 777-200ER aircraft, all seats facing forward.
Other domestic routes, especially hub-to-hub services and non "United p.s." transcontinental flights, regularly view aircraft that are internationally configured with United Polaris Business (and sometimes United Polaris First) seats for operational reasons (such as transferring international aircraft from one hub to another hub). While the physical and entertainment seats are the same as international flights, service, catering, and other facilities are the same as in the domestic first class. Unlike routes that are marketed as United p.s., This flight qualifies for a free premier increase.
On June 2, 2016, United introduced its new and redesigned international business class seat that will replace current business class seats. The new United Polaris Business seat will be featured on Airbus A350-900, Boeing 777-300ER, and Boeing 787-10 aircraft, and will be installed later on Boeing 767, Boeing 777-200ER, and Boeing 787 aircraft. The Polaris seats are converted into 6 '6 "flat beds in a 1-2-1 configuration or a 1-1-1 configuration, providing access to all the aisles for each seat.This chairs offer several storage areas, mood lights, some port charging, lumbar support, and improved meal and convenience services.
The United Kingdom transcontinental service is offered on transcontinental flights between Newark and Los Angeles or San Francisco and between Boston and San Francisco. Previously labeled as p.s. (short for "Premium Service") when it was first launched in 2004, until 2017, the flight primarily uses Boeing 757-200, with a 180-degree-flat Polaris Business seat. Premium cabins also feature international style catering, while all seats have access to wi-fi inflight, on demand entertainment, and electrical outlets. Business class passengers also have access to United Club in Newark, Boston, Los Angeles and San Francisco.
All premium continental flights are transferred from New York JFK to Newark Liberty Airport on October 25, 2015.
These routes are not eligible for a Free Premier upgrade, although MileagePlus members can upgrade using a Regional Premier Upgrade, Premier Premier Upgrade, or MileagePlus award miles.
Since July 2017, passengers at Economy Plus receive free hot meals, desserts, fruit, snacks before arrival, and alcoholic beverages.
United First and United Business
United First is offered on all domestically configured aircraft. When the aircraft is used on international services such as services to Canada, Central America and Caribbean destinations, this cabin is labeled as United Business . United's first seat on a narrow plane has a 38-inch (97 cm) pitch seat, while the United First seat on a Boonfigur 777-200 aircraft that is reconfigured has a fully flat bed. Passengers receive priority luggage and luggage storage, drinks before departure, free meals and a separate check-in desk.
In 2015, United released its first domestic first-class seat design. The new leather chair features a rocking headrests, granite dresser, and tablet stand. These chairs will debut on Airbus A319 and Airbus A320 aircraft, and will eventually be installed in all domestic aircraft.
United Premium Plus
United Premium Plus will be United's premium economic product, which will be installed through 2020 on wide-bodied international aircraft. United Premium Plus seats will offer more space, comfort and amenities than with United Economy or Economy Plus, and will offer a dinner enhancement in Chinese dinner, free alcohol, Saks Fifth Avenue blankets and pillows, convenience kits and more. United expect the first aircraft with these seats to fly in mid-2018, with a full service launch in 2019. During the interim period, United is likely to sell this seat as part of Economy Plus.
Economy Plus
United Economy Plus is available on all aircraft. The Plus Economic Seat is located in front of several rows and out of a row of economy cabins and has two more inches (5.1 cm) lean and at least 5 to 6 inches (13 to 15 cm) of additional seats pitch of 4-7 inches from lying down (hanging plane) and pitch 35-37 inches. Economy Plus is free for all MileagePlus Premier members. Premier Members 1K, Platinum and Gold can choose Economy Plus seats when booking, while silver members can choose Economy Plus seats at check-in. This can also be purchased depending on availability by other passengers.
Prior to the merger between United and Continental, the United Airlines plane offered Economy Plus, while Continental did not. After the merger, Plus Economy was launched across the combined fleet.
Economy Class
Unity Economy is available on all aircraft, and typically has a pitch of 31 inches (30 inches on an updated plane with a Slimline seat, and 32 inches on Boeing 787s) and a 2-5 inch underline. All economic seats have adjustable headrests and some form of entertainment, ranging from AVOD, inflight wi-fi, personal device entertainment, or entertainment on the head. The economic seats at Boeing 767, Boeing 777, Boeing 787, and select the refurbished 757-200 aircraft feature a 7 inch (18 cm) touch-screen television behind every seat with United Private Screening. Select Boeing 757-300 and choose Boeing 737 aircraft feature over entertainment. On Airbus A319, A320, choose Boeing 737, choose Boeing 757-300, choose 757-200 and domestic aircraft are configured domestically Boeing 777 personal entertainment device features, and WiFi. Boeing 737 and other Boeing 757-300 features DirecTV. In April 2018, United upgraded all aircraft with more than 70 seats to include Wi-Fi and personal device entertainment even with DirecTV.
Meals and snacks are available for purchase on domestic flights, the Caribbean, and some Latin American flights. This includes snacks, fresh food, and snack boxes, depending on the time and distance of the flight. Free food on all other international flights. Only free drinks in the economy on North American flights. Alcoholic beverages are available for purchase on North American flights, but are free for long distance international flights. On the flight of the meals, cocktails with drinks are served shortly after takeoff, followed by a main course, then dessert. Longer international flights serve food before arrival, which usually consists of a continental breakfast or light snacks. United announced that it will offer free snacks on domestic, Caribbean and Latin American flights starting February 2016.
Basic Economy
Basic Economy is available on certain routes and in addition to standard rates. Intended as United's lowest rate, the Basic Economy rate provides most of the same airline services and facilities as the standard American Economic Class. With Basic Economics, group/family seating, seat selection/upgrades and carrying full sized carry-on bags are not allowed. When ordering online, it is clearly marked - with a user prompt to confirm the user is ordering the Basic Economy rate. Users also have the option to pay a small fee to increase their bookings to the regular Economy. Also, certain MileagePlus and Premier member benefits are not available.
Gift service
MileagePlus is a frequent flyer program for United Airlines.
United Club is an airline lounge associated with United Airlines and United Express carriers. United Club replaced the former Red Carpet Club and Continental Airlines Presidents Club before the merger with Continental.
Accident
Incident
In 2008, United baggage handlers broke the guitar of Canadian musician Dave Carroll. After nine months of fruitless attempts to resolve the situation, Carroll released three songs about the incident. The first one, United Breaks Guitars , has over 17 million views in 2017, and has caused significant public relations disturbance for the airline.
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